Careers at Fig & Bloom

Position Overview

Fig & Bloom is Australia’s fastest growing flower delivery service and a clear customer favourite. We have earned a 4.9 star rating and thousands of rave reviews through our commitment to the flower sender experience. Our mission is to be the fashionable way for people to connect and nurture relationships that matter most. We are hiring an accomplished SEO Specialist to join our team and play a key role in our continued growth story.

Responsibilities

• Research and identify target SEO keywords with commercial traffic potential.
• Develop and implement strategies that increase our ranking for target keywords.
• Optimise for and secure SERP features such as featured snippets, image pack, etc.
• On-page optimization via content audit, site structure, tags, titles and other factors.
• Off-page optimization via genuine white hat link building.
• Measure and report page rank changes for targeted keywords.
• Advanced website traffic analysis including bounce rates, conversion funnels, etc.
• Brief our writing team to produce high-quality website content including blog posts, product descriptions, page descriptions, etc.

Qualifications

• 2+ years successfully developing and executing SEO campaigns.
• Thorough understanding of SE ranking factors and penalty risk factors
• Experience using WordPress, Google Analytics, Search Console and ahrefs.
• Excellent at analysing data, developing strategies and measuring success.
• Standout skills in on-page optimization and scaling the execution of systematic link-building strategies via genuine white hat outreach.
• Superior written and verbal communication skills, and experience collaborating with PPC specialists and creative teams.

About Fig & Bloom

Our success has been built on the foundations of excellent company culture and the mindset, attitudes and beliefs we share. We hire for culture first, and skills second. You should only apply for this position if our company values resonate with you — our values are:

• dream big
• embrace growth & change
• communicate openly and honestly
• expect excellence of yourself & others
• own your response
• enjoy the journey

Position Overview

The key purpose of this role is to lead the studio team in fulfilling our mission of “Becoming the fashionable way to connect and express emotions through the act of giving” as well achieving our values, goals, and objectives. The role will be responsible for all aspects of the studio’s success including the finance, operations, people, and marketing functions.

This newly created role will be responsible for helping the team to understand the context of their contribution to the business and how they contribute to our overall success. Experience in leading a team with varying levels of experience through change will be critical to the success of the role.

 

Key Challenges

The position requires a strong leader with the ability to:

• Manage change
• Dealing with competing priorities throughout each day
• Assist with regular internal communication
• Day to day problem solving
• Continuously improve processes, procedures, and systems.

 

Key Accountabilities & Responsibilities

Finance

• Studio cost controls
• Labour cost management to budgets
• Oversee stocktakes as required
• Ensure all purchases and documentation is properly recorded.

Operations

• Ensure all Fig & Bloom Policies, Procedures and standards are followed
• Identify and suggest processes, procedures and systems that need to be improved
• Solve day to day problems as they arise
• Manage ordering, inventory, and wastage
• Maintain studio appearance
• Ensure quality control standards are maintained
• Ensure customer deliveries are timely and efficient
• Regular communication with staff and management
• Regular reporting on performance and KPI’s.

People 

• Achieve Fig & Bloom’s values, goals, and objectives through our staff
• Set goals for the team, to achieve agreed targets
• Regular 1:1 meeting
• Assist with staff training and assessment
• Rostering of production staff
• Managing staff recruitment, progression and exit (when necessary)
• Hiring & firing studio staff
• Maintaining teamwork and morale in the studio.

Marketing

• Support Customer service and retails specialists
• Ensure client inquiries and issues are dealt with quickly and professionally
• Ensure retail space and displays are set up as planned and agreed.

 

Performance Indicators

• Studio meeting budgets and KPIs, and management is kept up to date
• All studio invoices correctly entered on time
• Studio running smoothly and to management expectations
• Maximized level of studio productivity and quality
• Continual improvement of systems, processes, and procedures
• Achievement of Fig & Bloom vales, goals, and objectives
• High level of staff morale and engagement
• Staff trained to expected levels
• Minimal outstanding client issues
• A customer focus attitude.

 

Knowledge, Skills & Experience

• Experience working in a fast moving, changing workplace
• Prior experience in financial management
• Prior experience in operations management
• Proven communication and reporting skills
• Prior experience in leading a diverse team
• Proven record of managing successful teams and achieving targets.

Position Overview

Fig & Bloom is seeking an Experienced Floral Designer, capable of designing stunning floral arrangements efficiently and without direct instruction. An Experienced Floral Designer shows signs of leadership and demonstrates progress toward sharing their knowledge by training, mentoring & coaching junior staff. A role model for our high standards of excellence.

The successful candidate must have a keen eye for detail and eagerness to understand the technical strengths & weaknesses of their fellow team members to support and lead by example. With a strong understanding of the team’s goals & objectives, the successful candidate will play a crucial role in achieving overall success as a team.

 

Key Challenges

This position is suited to an energetic, enthusiastic & responsible person with the ability to:

• Create a positive & memorable impression with every customer interaction
• Contribute to the organized, orderly & smooth running of daily operations
• Consistently produce stunning floral arrangements faithful to our floral designs and event clients brief
• Uphold our strong non disclosure policy for high end clients
• Meet daily production targets & assist any team members who might need support
• Arrange orders into delivery runs & supervise our delivery drivers
• Assist with inventory control, ensuring we neither run out nor waste stock
• Maintain a clean, organized & safe work environment.

 

Key Accountabilities & Responsibilities

• Detailed knowledge of our products & services.
• Understands the team & company.
• Follows our design processes.
• Meets targets for production efficiency & quality assurance.
• Teamwork & open, honest communications.
• Driver coordination & run management.
• Organization, packaging & dispatch of orders.
• Inventory control & purchasing of perishables.
• Studio organization & waste management.
• Confidence using all technology systems.

 

Attitude, Skills & Experience

• Experience working as a florist.
• Ambitious, results-oriented, self-reliant & possesses high standards.
• Demonstrated commitment to personal growth & development.
• Team player with excellent communication skills.
• Ability to work under pressure and meet deadlines.
• Experience working in a fast paced, dynamic team environment.