If there isn’t anybody home when your delivery arrives, we will leave your flowers in a safe location if possible. Our florists always wet-wrap your flowers so they can last without water for some time. However, if there is a risk of theft or any other danger, we will not leave your order. This might occur if you happen to be located in an apartment complex or if weather conditions are extremely hot or rainy.
If your flowers cannot be delivered, they will be returned to our store. You are welcome to collect them in our studio (free of charge) or you can request a re-delivery at a time that suits you (a charge is applied based on your location). For more information, simply refer to our Returns and Refunds Policy.