If there is nobody home when your flower delivery arrives, we will leave your flowers in a safe location. We always wet-wrap our flowers so they can last for quite a while without water. However, if the property isn’t safe, for example, you’re delivering to an apartment or weather conditions are extremely hot or rainy, we won’t leave your order.
In such cases where your flowers cannot be delivered, they will be returned to our store. You are welcome to collect them from our studio (free of charge) or you can opt for a re-delivery (a charge applies based on your location). For more information, please refer to our Returns and Refunds Policy.