Monaco Arrangement White (Regular)

Hi Lina,

Thank you for taking the time to share your feedback, and I’m sorry to hear that the bouquet did not meet your expectations.

I’d like to clarify that the arrangement was made with all stems included as advertised for that design. Due to seasonal availability, alstroemeria was substituted with wax flower, which is outlined in our substitution policy and agreed to at the time of purchase. The overall stem count, value, and style of the bouquet were maintained.

While we understand your disappointment, a 10% discount code was offered as a goodwill gesture in recognition of your feedback.

We regret that this experience has left you unhappy and appreciate you sharing your concerns, which we take seriously as we continue to review how our arrangements are presented online and communicated to customers.

Kind regards,
Mel
Fig & Bloom Customer Care